ACHA ADVICE. SACHA ADVISOR
Edelweiss Tokio Life Insurance Co. Ltd.
Claims Experience:
Customer Service:
Background
Edelweiss Tokio Life is a Life Insurance & Health Insurance company in India. It offers Term Life Insurance, Traditional Savings and Unit Linked Insurance Plans. Founded in 2009, it is a joint venture between Edelweiss Financial Services Limited and Tokio Marine Holdings Inc .The company is headquartered in Mumbai, and has 121 branches across India.The MD and CEO of Edelweiss Tokio Life is Mr. Sumit Rai.
Founded in
2009Number of Claims
1,605JV Partners
Edelweiss Financial Services and Tokio Marine Holdings Inc.Number of Policies
80,160Turnover (GWP)
1,248.2 CroresImportant Links
Customer Support
Toll-Free Number
1800-212-1212
E-Mail Address
care@edelweisstokio.in
Detailed Ratings
Claims Experience
3.7/5
Customer Service
3.3/5
% of claims settled in less than 30 days
Reflects on the speed of settling valid claims
93.72%
% of Complaints received on overall claims
% customers unhappy with claims experience
0.03%
How complex is the Claim Form?
The longer, the more hassles during claims
Short
Claim Settlement Ratio (No. of claims)
What % of the claims received were paid?
83.44%
Claim Settlement Ratio (Value of claims)
What % of the claim amount received was paid?
66.34%
Solvency Ratio
Reflects an insurance company’s ability to pay claims. Insurers are required to maintain a minimum 150% Solvency Ratio as per IRDAI regulation
245%
Personal relationship manager for claims
Not Available
Can you track claims online?
Available
Dedicated toll-free for claims service
Available
Separate Claim Form for above 3 Years Claim
Not Available
Home pickup of Claims
Not Available
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