Calculation of Cumulative bonus for converting individual plan to floater
I ported my father's and mother's health insurance policy to HDFC Ergo health suraksha silver smart three years ago. It was an individual policy that covered both of them with a sum insured of Rs. 5 lakhs. However, during this year's renewal, I converted the policy into a floater plan. The cumulative bonus on the policy was Rs. 2.35 lakhs for my father and Rs. 2.10 lakhs for my mother. However, after converting the policy to a floater plan, the cumulative bonus is now showing as zero. Is this correct, or has there been a mistake in not transferring the cumulative bonus to the floater plan?