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Care insurance charged for 2 years plan even though it is not mentioned anywhere on portal/document
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01 Aug, 2022
by A
Hi team,
I have bought Care Insurance plan on 24th July via online portal for 1 year plan. The CS team informed me that based on my age & PEDs I need to go for 2 year duration to buy the new Freedom plan. So, I bought 2-year duration plan to continue with underwriting process.
I am surprised as the policy wordings didn't mention such clause and their portal also seamlessly accepted payment for 1 year plan during first iteration.
Even CS team is not clear why such clause is missing from important contract document.
Should I continue with purchase of the plan or ask for cancellation?
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It is not mandatory to buy a minimum 2 year Care Freedom Plan. If you are comfortable buying a 1 year plan, you can do so. However, please ensure that you renew your annual policy on time each year without fail.
Feel free to contact me on for any further queries.
Thanks & Regards,
Milind Pandit