Charges denied by Insurance Company
My mother was recently admitted to Kokilaben hospital and we availed the cashless facility available at the hospital. However some of the charges have been deducted by the Insurance company. Some of the charges deducted are as follows:
1) Assistant Doctor
2) PPE Kit - Even though the doctors and staff were not wearing kits how can they charge like this when Covid report came negative
3) Non medical expenses like diaper, underpads, wet wipes
While I understand that non medical items are not covered but why would Assistant Doctor charges get refused? Also is there a way to reverse PPE kit charges or appeal against something that has been charged inspite of the staff not wearing PPE Kits. If I wanted to appeal specifically against this hospital how can I go about doing this?