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Help for claim document

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30 Jan, 2022 by  karthick vijayakumar

I have health insurance policy for my parents with niva bupa. My father had broken hip surgery and submitted all documents related to that for claim. Yet my claim is getting delayed asking for diabetic certificate from treated doctor. No matter how many times I submit this keep getting same response. How to handle this ?

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Health Insurance

1 Answer

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Hi Karthick, you can call their customer support team that you have already submitted the said document and also mail at grievance with the attachment once

Once they receive the documents, insurance companies send you the acknowledgement of the same.

In case the issue still persists, I can share our email id, you can mail to us.We can assist in coordination.


Gurleen Kaur Tikku


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