how to avail wellness program benefit of ICICI Lombard Health AdvantEdge plan?
I have a Bharti-Axa Health AdvantEdge policy for my father. I want to avail wellness program benefits, but I am not sure from where I will be able to get it? As per policy wording it is mentioned that I have to upload any HRA, diagnostic report etc. on their portal (but since Bharti Axa is now ICICI Lombard not sure which portal they are referring to). I did get in touch with customer care team of both comapnies, but I am not getting any assistance in this regard. Now to escalate this issue where I should escalate to?
1) Can I just assume that Bharti-Axa and Icici Lombard are same & hence I should get reply from Icici Lombard itself, (the query is because they have 2 separate websites https://www.icicilombard.com/, https://www.bharti-axagi.co.in/ - I purchased this plan from here), as well their customer care contacts are also different email@example.com
2) Can I go to the GRO, as they are just saying Bharti Axa is now ICICI Lombard, but for customer it is different?