INSURANCE USERS' COMMUNITY FORUM
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Mis-selling while porting the Health policy
An insured having a group mediclaim from Bank 1 went to his Bank 2, where he had a savings account, for portability (not knowing that Bank to Bank portability is not allowed by IRDA). Insurance company of Bank 2 however accepts the proposal along with the Portability form and issues it as a fresh policy (with Sum insured of Rs.5 lacs) with no written intimation to the client about non acceptance of his port request. Going further, after 5 days of taking policy, Insured was detected with Covid and hospitalised and ended up with a total bill of Rs.20 lacs. Insurance company rejected the claim with 30 days illness clause. Please suggest what should the insured do here and whether he stands a chance to challenge the rejection of his claim as he was never communicated by the insurance company about issuance of the fresh policy