Mismatch with the age and name in insurance policy
15 Jan, 2021 by Jayashankar Maddipoti
One of my family member's policy details has mismatch details with aadhar details? Will be there any issues with claim procedure? Any claim rejection? Please help
Very pertinent question. Let me explain this by an example.
If the customer name is Venkat Nagesh Kumar (assuming here that Nagesh is his father's name and he's culturally using father's name as his middle name), his aadhar may carry the name Venkat Nagesh Kumar, Venkat Kumar, Venkat Kumar N, Venkat N Kumar or V N Kumar. This is how generally people do it. Now say, it's mentioned as Venkat Kumar in aadhaar, and in the policy the name is mentioned as V Kumar or Venkat Nagesh Kumar, it may go through. But if it is V N Kumar, then it can raise suspicion because the name as per KYC document hints towards 2 words in the name, but in the policy, the abbreviated name seems to have 3 words.
Lack of consistency may complicate your ability to get payment of claim, however, it does not lead to claim rejection. As a seasoned claim professional I can tell you, if there are inconsistencies in names and customer makes some wrong steps in the claim process, claim can get stuck indefinitely.
Long story short, if you can reply with the name of your relative in policy and aadhaar, I can quickly give you my opinion.