Policy cancelled without notification
I'm with Bupa max for so many years now or both my parents where I nearly pay 1lakh per calendar year.
Every year Bupa sends me a reminder to renew my health insurance, but in May 2021 and 2022 I did not receive any reminders, and because of this I forgot to pay on time.
Now when I remembered and checked my insurance account it showed that it has expired.
I rang the agent and advised the same, who then said that they usually send emails.
I was also been informed that they had a few issues last2 years due to covid 19 pandemic where they did not have enough staff Bla bla bla.
Im very confident that I have not received any reminders from them.
I even offered to pay last year and this years amount
My question here is, is there any chance for Bupa to reactivate my policy without adding a waiting period for there preexisting condition which was already covered in the past