Star Super Surplus Policy
I have star super surplus policy for amount 25L (deduction limit: 5L). Also i have star policy of 10L with another accumulated bonus of 2.5L and recharge benefit of 1.5L. As on today I have exhausted 9.8L and will exhaust another 3L for my mothers cancer treatment.
Now i had to admit my father because of an emergency. I have applied for cashless on my surplus policy since i have crossed the deductible limit of 5L on my base policy. My claim has been rejected by star saying the below reason.
"We note that you have made a request for Rs.159070 for the treatment of the above disease. The pre authorization amount sought is lesser than the deductible amount of Rs.500000 opted by the insured patient, as per the policy issued to him/her."
Please help if this is genuine rejection. My understanding is that once the 5L is completed on my base policy i can use my surplus policy.