India Health Insurance XP Survey - 2020
How easy was it to get your claim processed?
Could you track your claim, without hassle?
Did you receive your claim on time?
Did you understand the deductions made?
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What experiences were evaluated?
Did you get timely support, while initiating the claims process?
Did the claim process require a lot of paperwork and back and forth?
Were you satisfied with the speed of evaluation and payment of your claim?
Why was this study done?
Since the privatisation of health insurance 20 years back, the industry has come along way, creating helpful products catering to a variety of individual and family health insurance needs. As innovation continues full-steam, it is important to take a pause, and understand the nature and extent of the challenges customers face and convert every such challenge into an opportunity to improve consumer delight.
It is in this direction, that this study - India Health Insurance XP Survey - 2020 - was done by Beshak.org, with Strategic Caravan as an implementation partner. As a consumer sentiment study, it attempts not only to get quantitative insights and data, but also to capture the emotional impact on the family throughout the health insurance claims journey.
of the respondents were not able to understand the deductions made in claims.
of the respondents expressed dissatisfaction with the speed claim settlement.
of the respondents reported facing difficulty in receiving clear communication.