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Aditya Birla Sun Life Insurance Co. Ltd.

Claims Experience:
4.6
Customer Service:
3.6

Background

Aditya Birla Life Insurance, as known as Aditya Birla Sun Life Insurance is a Life Insurance company in India. It offers Term Life Insurance, Traditional Savings and Unit Linked Insurance Plans. Founded in 2000, it is a joint venture between Aditya Birla Group and Sun Life Financial Inc. The company is headquartered in Mumbai,and has over 370 branches across the country. The CEO & MD of the company is Mr. Kamlesh Rao.

Founded in
2000
Number of Claims
231,597
JV Partners
Aditya Birla Group and Sun Life Financial
Number of Policies
257,829
Turnover (GWP)
9,775.2 Crores

Customer Support

Detailed Ratings

Claims Experience 4.6/5 star green
Customer Service 3.6/5 star green
% of claims settled in less than 30 days
Reflects on the speed of settling valid claims
99.81%
% of Complaints received on overall claims
% customers unhappy with claims experience
0.11%
How complex is the Claim Form?
The longer, the more hassles during claims
Moderately Long
Claim Settlement Ratio (No. of claims)
What % of the claims received were paid?
97.54%
Claim Settlement Ratio (Value of claims)
What % of the claim amount received was paid?
92.41%
Solvency Ratio
Reflects an insurance company’s ability to pay claims. Insurers are required to maintain a minimum 150% Solvency Ratio as per IRDAI regulation
180%
Personal relationship manager for claims
Not Available
Can you track claims online?
Available
Dedicated toll-free for claims service
Available
Separate Claim Form for above 3 Years Claim
Not Available
Home pickup of Claims
Not Available
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