ACHA ADVICE. SACHA ADVISOR
HDFC Life Insurance Co. Ltd
Claims Experience:
Customer Service:
Background
HDFC Life also known as HDFC Standard Life Insurance Company Limited is a Life Insurance Company in India. It offers Term Life Insurance Plans, Traditional Savings Plans and Unit Linked Insurance Plans. Founded in the Year 2000, it is a joint venture between Housing Development Finance Corporation Limited and Standard Life Limited. The company is headquartered in Mumbai and has 420 branches across India. The CEO / CMD of the company is Ms. Vibha Padalkar.
Founded in
2000Number of Claims
1,734,807JV Partners
HDFC Ltd and Standard Life Limited.Number of Policies
982,263Turnover (GWP)
38,583.5 CroresImportant Links
Customer Support
Toll-Free Number
1860-267-9999
E-Mail Address
service@hdfclife.com
Detailed Ratings
Claims Experience
3.5/5
Customer Service
3.1/5
% of claims settled in less than 30 days
Reflects on the speed of settling valid claims
92.00%
% of Complaints received on overall claims
% customers unhappy with claims experience
0.03%
How complex is the Claim Form?
The longer, the more hassles during claims
Very Long
Claim Settlement Ratio (No. of claims)
What % of the claims received were paid?
99.07%
Claim Settlement Ratio (Value of claims)
What % of the claim amount received was paid?
92.58%
Solvency Ratio
Reflects an insurance company’s ability to pay claims. Insurers are required to maintain a minimum 150% Solvency Ratio as per IRDAI regulation
201%
Personal relationship manager for claims
Available
Can you track claims online?
Available
Dedicated toll-free for claims service
Not Available
Separate Claim Form for above 3 Years Claim
Not Available
Home pickup of Claims
Not Available
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