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ICICI Prudential Life Insurance Co. Ltd

Claims Experience:
4.1
Customer Service:
2.6

Background

ICICI Prulife also known as ICICI Prudential Life Insurance Company Limited is a Life Insurance Company in India. It offers Term Life Insurance Plans, Traditional Savings Plans, and Unit Linked Insurance Plans. Founded in the Year 2001, it is a joint venture between ICICI Bank Limited and Prudential Corporation Holdings Limited. The company is headquartered in Mumbai and has 5,324 bank branches across India. The CEO/CMD of the company is Mr. N S Kannan.

 

Founded in
2000
Number of Claims
449,606
JV Partners
ICICI Bank Limited and Prudential Corporation Holdings Limited.
Number of Policies
666,073
Turnover (GWP)
35,732.8 Crores

Customer Support

Detailed Ratings

Claims Experience 4.1/5 star green
Customer Service 2.6/5 star green
% of claims settled in less than 30 days
Reflects on the speed of settling valid claims
95.83%
% of Complaints received on overall claims
% customers unhappy with claims experience
0.13%
How complex is the Claim Form?
The longer, the more hassles during claims
Moderately Long
Claim Settlement Ratio (No. of claims)
What % of the claims received were paid?
97.84%
Claim Settlement Ratio (Value of claims)
What % of the claim amount received was paid?
91.64%
Solvency Ratio
Reflects an insurance company’s ability to pay claims. Insurers are required to maintain a minimum 150% Solvency Ratio as per IRDAI regulation
217%
Personal relationship manager for claims
Not Available
Can you track claims online?
Available
Dedicated toll-free for claims service
Available
Separate Claim Form for above 3 Years Claim
Not Available
Home pickup of Claims
Not Available
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