ACHA ADVICE. SACHA ADVISOR
ICICI Prudential Life Insurance Co. Ltd
Claims Experience:
Customer Service:
Background
ICICI Prulife also known as ICICI Prudential Life Insurance Company Limited is a Life Insurance Company in India. It offers Term Life Insurance Plans, Traditional Savings Plans, and Unit Linked Insurance Plans. Founded in the Year 2001, it is a joint venture between ICICI Bank Limited and Prudential Corporation Holdings Limited. The company is headquartered in Mumbai and has 5,324 bank branches across India. The CEO/CMD of the company is Mr. N S Kannan.
Founded in
2000Number of Claims
449,606JV Partners
ICICI Bank Limited and Prudential Corporation Holdings Limited.Number of Policies
666,073Turnover (GWP)
35,732.8 CroresImportant Links
Products
Term Insurance
Customer Support
Toll-Free Number
1860-266-7766
E-Mail Address
lifeline@iciciprulife.com
Detailed Ratings
Claims Experience
4.1/5
Customer Service
2.6/5
% of claims settled in less than 30 days
Reflects on the speed of settling valid claims
95.83%
% of Complaints received on overall claims
% customers unhappy with claims experience
0.13%
How complex is the Claim Form?
The longer, the more hassles during claims
Moderately Long
Claim Settlement Ratio (No. of claims)
What % of the claims received were paid?
97.84%
Claim Settlement Ratio (Value of claims)
What % of the claim amount received was paid?
91.64%
Solvency Ratio
Reflects an insurance company’s ability to pay claims. Insurers are required to maintain a minimum 150% Solvency Ratio as per IRDAI regulation
217%
Personal relationship manager for claims
Not Available
Can you track claims online?
Available
Dedicated toll-free for claims service
Available
Separate Claim Form for above 3 Years Claim
Not Available
Home pickup of Claims
Not Available
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