ACHA ADVICE. SACHA ADVISOR
IndiaFirst Life Insurance Co. Ltd.
Claims Experience:
Customer Service:
Background
India First is a Life Insurance company in India. It offers Term Life Insurance, Traditional Savings and Unit Linked Insurance Plans. Founded in 2009, it is a joint venture between Bank of Baroda, Union Bank of India and Legal & General. The company is headquartered in Mumbai. The MD & CEO of India First is Mr. Ms.R.M.Vishakha
Founded in
2009Number of Claims
17,969JV Partners
Bank of Baroda, Union Bank of India and Legal & General.Number of Policies
202,592Turnover (GWP)
4,055.5 CroresImportant Links
Customer Support
Toll-Free Number
1800-209-8700
E-Mail Address
customer.first@indiafirstlife.com
Detailed Ratings
Claims Experience
3.8/5
Customer Service
2.5/5
% of claims settled in less than 30 days
Reflects on the speed of settling valid claims
94.35%
% of Complaints received on overall claims
% customers unhappy with claims experience
0.13%
How complex is the Claim Form?
The longer, the more hassles during claims
Short
Claim Settlement Ratio (No. of claims)
What % of the claims received were paid?
96.65%
Claim Settlement Ratio (Value of claims)
What % of the claim amount received was paid?
88.88%
Solvency Ratio
Reflects an insurance company’s ability to pay claims. Insurers are required to maintain a minimum 150% Solvency Ratio as per IRDAI regulation
181%
Personal relationship manager for claims
Not Available
Can you track claims online?
Available
Dedicated toll-free for claims service
Not Available
Separate Claim Form for above 3 Years Claim
Not Available
Home pickup of Claims
Not Available
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