ACHA ADVICE. SACHA ADVISOR
Kotak Mahindra Life Insurance Co. Ltd.
Claims Experience:
Customer Service:
Background
Kotak Life Life Insurance company in India. It offers Term Life Insurance, Traditional Savings and Unit Linked Insurance Plans. It was founded in 2001. The company is headquartered in Mumbai, and has 232 branches in 167 cities.The MD of Kotak Life is Mr. G. Muralidhar.
Founded in
2001Number of Claims
169461JV Partners
Kotak Mahindra Bank Ltd and Old Mutual plc Number of Policies
341275Turnover (GWP)
11,100.2 CroresImportant Links
Customer Support
Toll-Free Number
1800 209 8800
E-Mail Address
clientservicedesk@kotak.com
Detailed Ratings
Claims Experience
4.5/5
Customer Service
4/5
% of claims settled in less than 30 days
Reflects on the speed of settling valid claims
99.68%
% of Complaints received on overall claims
% customers unhappy with claims experience
0.04%
How complex is the Claim Form?
The longer, the more hassles during claims
Very Long
Claim Settlement Ratio (No. of claims)
What % of the claims received were paid?
96.38%
Claim Settlement Ratio (Value of claims)
What % of the claim amount received was paid?
88.21%
Solvency Ratio
Reflects an insurance company’s ability to pay claims. Insurers are required to maintain a minimum 150% Solvency Ratio as per IRDAI regulation
290%
Personal relationship manager for claims
Not Available
Can you track claims online?
Available
Dedicated toll-free for claims service
Available
Separate Claim Form for above 3 Years Claim
Not Available
Home pickup of Claims
Not Available
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