ACHA ADVICE. SACHA ADVISOR
Max Life Insurance Co. Ltd.
Claims Experience:
Customer Service:
Background
Max Life Insurance Company Limited formerly known as Max New York Life Insurance Company Limited is a Life Insurance Company in India. It is the largest non-bank private-sector life insurer in India. It offers Term Life Insurance Plans, Traditional Savings Plans, and Unit Linked Insurance Plans. Founded in the Year 2000, it is a joint venture between Max India Limited and Axis Bank Limited. The company is headquartered in New Delhi and has 269 offices across 36 States / Union Territories in India. The CEO / CMD of the company is Mr. Prashant Tripathy.
Founded in
2000Number of Claims
703,971JV Partners
Max India Limited and Axis Bank LimitedNumber of Policies
597,567Turnover (GWP)
19,017.9 CroresImportant Links
Customer Support
Toll-Free Number
1860-120-5577
E-Mail Address
online@maxlifeinsurance.com
Detailed Ratings
Claims Experience
5/5
Customer Service
3.9/5
% of claims settled in less than 30 days
Reflects on the speed of settling valid claims
99.87%
% of Complaints received on overall claims
% customers unhappy with claims experience
0.05%
How complex is the Claim Form?
The longer, the more hassles during claims
Short
Claim Settlement Ratio (No. of claims)
What % of the claims received were paid?
99.22%
Claim Settlement Ratio (Value of claims)
What % of the claim amount received was paid?
94.48%
Solvency Ratio
Reflects an insurance company’s ability to pay claims. Insurers are required to maintain a minimum 150% Solvency Ratio as per IRDAI regulation
202%
Personal relationship manager for claims
Available
Can you track claims online?
Available
Dedicated toll-free for claims service
Available
Separate Claim Form for above 3 Years Claim
Not Available
Home pickup of Claims
Not Available
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