ACHA ADVICE. SACHA ADVISOR
PNB MetLife India Insurance Co. Ltd.
Claims Experience:
Customer Service:
Background
PNB MetLife, formerly known as MetLife India Insurance Company Limited is a Life Insurance company in India. It offers Term Life Insurance, Traditional Savings and Unit Linked Insurance Plans. Founded in 2001, it is joint venture between MetLife International Holdings LLC (MIHL), Punjab National Bank Limited (PNB) as its majority shareholders.The company is headquartered in Mumbai, and has 150 branches across India.The MD & CEO of the PNB MetLife is Mr. Ashish Kumar Srivastava
Founded in
2001Number of Claims
6,902JV Partners
Punjab National Bank and MetLife International Holdings LLC (MIHL)Number of Policies
2,46,562Turnover (GWP)
6,032.8 CroresImportant Links
Customer Support
Toll-Free Number
1800-425-6969
E-Mail Address
indiaservice@pnbmetlife.co.in
Detailed Ratings
Claims Experience
4/5
Customer Service
2.7/5
% of claims settled in less than 30 days
Reflects on the speed of settling valid claims
99.77%
% of Complaints received on overall claims
% customers unhappy with claims experience
0.71%
How complex is the Claim Form?
The longer, the more hassles during claims
Moderately Long
Claim Settlement Ratio (No. of claims)
What % of the claims received were paid?
97.18%
Claim Settlement Ratio (Value of claims)
What % of the claim amount received was paid?
87.22%
Solvency Ratio
Reflects an insurance company’s ability to pay claims. Insurers are required to maintain a minimum 150% Solvency Ratio as per IRDAI regulation
190%
Personal relationship manager for claims
Not Available
Can you track claims online?
Available
Dedicated toll-free for claims service
Available
Separate Claim Form for above 3 Years Claim
Not Available
Home pickup of Claims
Not Available
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