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PNB MetLife India Insurance Co. Ltd.

Claims Experience:
Customer Service:


PNB MetLife, formerly known as MetLife India Insurance Company Limited is a Life Insurance company in India. It offers Term Life Insurance, Traditional Savings and Unit Linked Insurance Plans. Founded in 2001, it is joint venture between MetLife International Holdings LLC (MIHL), Punjab National Bank Limited (PNB) as its majority shareholders.The company is headquartered in Mumbai, and has 150 branches across India.The MD & CEO of the PNB MetLife is Mr. Ashish Kumar Srivastava

Founded in
Number of Claims
JV Partners
Punjab National Bank and MetLife International Holdings LLC (MIHL)
Number of Policies
Turnover (GWP)
6,032.8 Crores

Customer Support

Toll-Free Number
Alternative contact
beshak @PNBMetLife beshak @PNBMetlife1

Detailed Ratings

Claims Experience 4/5 star green
Customer Service 2.7/5 star green
% of claims settled in less than 30 days
Reflects on the speed of settling valid claims
% of Complaints received on overall claims
% customers unhappy with claims experience
How complex is the Claim Form?
The longer, the more hassles during claims
Moderately Long
Claim Settlement Ratio (No. of claims)
What % of the claims received were paid?
Claim Settlement Ratio (Value of claims)
What % of the claim amount received was paid?
Solvency Ratio
Reflects an insurance company’s ability to pay claims. Insurers are required to maintain a minimum 150% Solvency Ratio as per IRDAI regulation
Personal relationship manager for claims
Not Available
Can you track claims online?
Dedicated toll-free for claims service
Separate Claim Form for above 3 Years Claim
Not Available
Home pickup of Claims
Not Available
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