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ICICI Pru iProtect Smart vs PNB Metlife Mera Term Plan Plus

OVERALL RATING
How we score
beshak-icon star
3.6
beshak-icon star
2.9
01 Claims Experience
3.7
3.4
% of claims settled in less than 30 days
Reflects on the speed of settling valid claims
97.44%
99.70%
% of Complaints received on overall claims
% customers unhappy with claims experience
0.16%
0.99%
How complex is the Claim Form?
The longer, the more hassles during claims
Very Long
Moderately Long
+ Show 8 more
02 Customer Service
4.7
2.89
Response time on Toll-Free BETA
How long does it take for the caller to connect with an customer service agent over toll-free?
Average
Slow
Response time on Twitter BETA
How quickly does a user get a response on complaint Tweets?
Average
Slow
% of Complaints received for after-sales service
% customers unhappy with after-sales service
0.72%
1.26%
03 product benefits
3.3
2.2
Increasing Cover
Cover starts increasing from
cross red
Not available
How much can the cover increase every year?
cross red
Not available
Cover can increase up to
cross red
Not available
Claim Payout Customization
Options for claim payout
Options available to customize claim payment to your nominee
One time, Installment, One time + Installment options
One time, Installment, One time + Instalment options
Premium Payment Customizations
Payment modes available to pay the premium
Frequency in which you can pay premium - monthly, yearly installments?
Monthly, Quarterly, Half-Yearly, Yearly
Monthly, Quarterly, Half Yearly, Yearly
Options to pay off premiums before maturity age
Types of Limited pay options available
5, 7, 10, (PT-5), Pay till 60 Years
10, 15, 20, Pay till 60 Years
+ Show 5 more
Notes

1- Beshak Ratings data was last updated in September 2023.

2- All data was sourced from public disclosures (FY 2023-2024, Q1 and FY 2022-23, Q4), insurer websites, and the IRDAI website. Except Claim Amount Settlement Ratio, for which the data was taken from the IRDAI Annual Report 2021-22.

3- Only features that are currently available for purchase online were considered when calculating the Beshak Ratings.

4- In the Premium Ratings, we do not display premium amounts - instead, we show the product's relative pricing compared to the median.

5- Premium for all plans is calculated for the following profile: 30-year-old, non-smoker, married male, for a sum assured of INR 1 Crore, up to the age of 65 years, paying annual premiums, till the end of the policy. Except for these plans:

  ・Bajaj Allianz Life Diabetic Term Plan Sub 8 HbA1c - Premium is calculated for a 30-year-old, non-smoker, married male, having Type 2 diabetes, with HbA1c level between 6.5 to 7, for a sum assured of INR 1 Crore, up to the age of 55 years, paying annual premiums for 25 years. 

  ・IndiaFirstLife Guaranteed Protection Plus Plan - Premium is calculated for a 30-year-old, non-smoker, married male, for a sum assured of INR 1 Crore, up to the age of 75 years, paying annual premiums for 40 years. 

  ・TATA AIA Maha Raksha Supreme - Premium is calculated for a 30-year-old, non-smoker, married male, for a sum assured of INR 2 Crore, up to the age of 65 years, paying annual premiums, till the end of the policy. 

6- The overall ratings do not include the premium rating. This is because we believe that the affordability of premiums is a personal thing. Something that seems unaffordable or expensive to one person could seem cheap and affordable to another, regardless of their income. We leave it up to our users to decide whether the price they pay seems reasonable for the features they receive.

7- The Response time on Twitter (Beta) was calculated using a sample set of tweets from February to August 2023 - (Analyzed in September 2023).

8- Claims Experience was assessed based on an audit of various processes and facilities offered by the insurers, during claim settlement.

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Compare ICICI Pru iProtect Smart and PNB Metlife Mera Term Plan Plus

Claims Track Record:

ICICI Pru iProtect Smart

ICICI Prudential Life Insurance Company Limited has a claim settlement ratio of 95.28% and they have successfully settled 97.44% of claims in less than 30 days. Their claim amount settlement ratio is 95.49%. And, while they do not offer the benefit of a personal manager, they do provide online tracking of claims. They also have a dedicated toll-number claims service. But, their claim form is very long, and they do not offer a home pick-up service. And, they have received a higher number of claim settlement complaints.

PNB Metlife Mera Term Plan Plus

PNB Metlife Insurance Company has settled 99.70% of their claims within 30 days - with a higher number of complaints. It is estimated that their claim settlement ratio is 99.06% and that their claim amount settlement ratio is 93.35%. They provide an online claim tracking system and a dedicated toll-free for claims service. There are a few drawbacks, however. The company does not provide a personal relationship manager or home pick-up service for claims. And, they have a moderately long claim form as well.


 

Service Experience:

ICICI Pru iProtect Smart

ICICI Prudential Life Insurance Company Limited offers customer service through their toll-free number and Twitter. However, the response rate for Twitter and the toll-free number is average compared to other insurers. This raises concerns about the quality of support you and your family may receive from their service team throughout your journey.

PNB Metlife Mera Term Plan Plus

You can reach PNB Metlife Insurance Company via their toll-free telephone number or Twitter. Based on our research, we found that both their Twitter and toll-free number responses were slow, compared to other insurers. Therefore, you and your family may have difficulty getting assistance when you need it.

Product Benefits:

ICICI Pru iProtect Smart

The ICICI Pru iProtect Smart Insurance Plan is competitively priced and offers a range of customizable options. However, it does not provide the choice to increase coverage with the increasing cover option. The ICICI Pru iProtect Smart Term Plan offers flexible coverage options with a life cover duration that can extend up to 99 years. It also features Limited Pay options such as 5, 7, 10, (PT-5), and Pay till 60 years, and multiple claim payout options, including one-time lump-sum, lump-sum with monthly income, and monthly income options. You can pay the premiums monthly, quarterly, half-yearly, or yearly. Riders available with ICICI Pru iProtect Smart Term Plan include a Comprehensive Critical Illness Rider, an Accidental Death Benefit Rider, and a Waiver of Premium Rider due to Accidental Disability.

PNB Metlife Mera Term Plan Plus

PNB Metlife Mera Term Plan Plus offers many customization options. It offers a lifetime cover up to 80 years with various limited payment options - 10, 15, 20, and Pay till 60 years. The premium can be paid monthly, quarterly, half-yearly, or annually. Various claim payout options are available, including a lump sum option, monthly instalments option, and a combination of both. The PNB Metlife Mera Term Plan Plus offers various riders as well, including a Critical Illness Rider, Accidental Death Benefit Rider, and Waiver of Premium Rider (for Critical Illness and Accidental Disability). These are optional add-ons that you can include in your base policy to widen your coverage.


 

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