Kotak Life Insurance Company has settled 100% of its claims within 30 days, and there have been fewer complaints regarding its claims compared to other insurers. The claim settlement ratio of Kotak Life Insurance Company is 98.25%, and their claim amount settlement ratio is 95.53%. Also, the insurer offers an online claims tracking system and a dedicated toll-free number for claims assistance. However, they do not provide home pick-up of claims or a personal relationship manager for claims. Their claim form is also quite lengthy.

Aditya Birla Sun Life Insurance Company has settled 99.86% of its claims in less than 30 days. Furthermore, the claim settlement ratio is 98.12%, and the company’s claim amount settlement ratio is 96.15%. The company has received fewer claim settlement complaints. It provides the benefit of tracking claims online and a dedicated toll-free number for claims. However, the claim form is long, and you don’t get the benefit of a personal relationship manager for claims or a home pickup claims service.

Kotak Life Insurance Company offers customer services via their toll-free number and Twitter. Our research found that the response times on Twitter and toll-free services were slow compared to other insurers. This means that you and your family may not receive timely assistance to resolve any issues.

Aditya Birla Sun Life Insurance Company provides customer service via their toll-free service with a moderate response speed, compared to other insurers. This means you may face speedbumps while addressing your queries.

The Kotak Life e-Term offers a range of customization options giving you more control over the protection you receive. It offers a cover for up to 85 years with Limited Pay options such as 5, 10, and Pay till 60 years. You can pay premiums half-yearly or yearly. Also, the plan provides both one-time lump sum and one-time lump sum plus monthly installments claim payout options. However, it doesn’t provide an increasing cover option. Kotak Life e-Term also offers riders. Riders available with this plan include a Critical Illness Rider, an Accidental Death Benefit Rider, and a Waiver of Premium Rider for Critical Illness and Accidental Disability. These riders can provide extra financial support in the event of specific circumstances.

The Aditya Birla Sun Life DigiShield Plan provides you with various benefits and customisation options. However, it doesn’t provide you with the increasing cover feature. The plan offers you a cover duration of up to the age of 85 years. It also includes several Limited pay options such as 5, 7, 10, 12, 15, 20, and pay till 60 years. Aditya Birla Sun Life DigiShield Plan gives you only one claim payout option, i.e. one-time lump-sum. Riders available include a Comprehensive Critical Illness Rider, an Accidental Death Benefit Rider, and Waiver of Premium Riders.