Kotak Life Insurance Company has settled 100% of its claims within 30 days, and there have been fewer complaints regarding its claims compared to other insurers. The claim settlement ratio of Kotak Life Insurance Company is 98.25%, and their claim amount settlement ratio is 95.53%. Also, the insurer offers an online claims tracking system and a dedicated toll-free number for claims assistance. However, they do not provide home pick-up of claims or a personal relationship manager for claims. Their claim form is also quite lengthy.

PNB Metlife Insurance Company has settled 99.70% of their claims within 30 days. Their claim settlement ratio is 99.06% and their claim amount settlement ratio is 93.35%. They have an online claim tracking system and a dedicated toll-free for claims service. However, they have a few downsides. PNB Metlife Insurance Company does not provide a personal relationship manager or home pick-up service for claims. And, they have a moderately long claim form as well. Also, they have received a higher number of claim-related complaints compared to other insurers.

Kotak Life Insurance Company offers customer services via their toll-free number and Twitter. Our research found that the response times on Twitter and toll-free services were slow compared to other insurers. This means that you and your family may not receive timely assistance to resolve any issues.

You can contact PNB Metlife Insurance Company via their toll-free telephone number or Twitter. Based on our research, we found that both their Twitter and toll-free number responses were slow, compared to other insurers. So, you and your family may not get timely help in case of queries, concerns, etc.

The Kotak Life e-Term offers a range of customization options giving you more control over the protection you receive. It offers a cover for up to 85 years with Limited Pay options such as 5, 10, and Pay till 60 years. You can pay premiums half-yearly or yearly. Also, the plan provides both one-time lump sum and one-time lump sum plus monthly installments claim payout options. However, it doesn’t provide an increasing cover option. Kotak Life e-Term also offers riders. Riders available with this plan include a Critical Illness Rider, an Accidental Death Benefit Rider, and a Waiver of Premium Rider for Critical Illness and Accidental Disability. These riders can provide extra financial support in the event of specific circumstances.

PNB Metlife Aajeevan Suraksha Plan offers various customization options. It offers a lifetime cover up to 99 years with various limited payment options - 5, 10 and 15 years. The premium can be paid monthly, quarterly, half-yearly, or annually. You can choose between various claim payout options, including a lump sum option, monthly instalments option, and a combination of both. However, it doesn’t provide an increasing cover feature. The PNB Metlife Aajeevan Suraksha Plan offers 2 riders - Critical Illness Rider and Accidental Death Benefit Rider. These are optional add-ons that you can include in your base policy to widen your coverage.