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PNB MetLife Aajeevan Suraksha Plan vs Canara HSBC iSelect Smart360

OVERALL RATING
How we score
beshak-icon star
2.7
beshak-icon star
4.4
01 Claims Experience
3.4
4.1
% of claims settled in less than 30 days
Reflects on the speed of settling valid claims
99.70%
100%
% of Complaints received on overall claims
% customers unhappy with claims experience
0.99%
0.14%
How complex is the Claim Form?
The longer, the more hassles during claims
Moderately Long
Short
+ Show 8 more
02 Customer Service
2.89
3.9
Response time on Toll-Free BETA
How long does it take for the caller to connect with an customer service agent over toll-free?
Slow
Average
Response time on Twitter BETA
How quickly does a user get a response on complaint Tweets?
Slow
Average
% of Complaints received for after-sales service
% customers unhappy with after-sales service
1.26%
0.95%
03 product benefits
1.8
4.9
Increasing Cover
Cover starts increasing from
cross red
2nd Year onwards
How much can the cover increase every year?
cross red
5%
Cover can increase up to
cross red
2X of Base Cover
Claim Payout Customization
Options for claim payout
Options available to customize claim payment to your nominee
One time, Installment, One time + Installment options
One time, Instalment, One time + Instalment options
Premium Payment Customizations
Payment modes available to pay the premium
Frequency in which you can pay premium - monthly, yearly installments?
Monthly, Quarterly, Half Yearly, Yearly
Monthly, Quarterly, Half Yearly, Yearly
Options to pay off premiums before maturity age
Types of Limited pay options available
5, 10, 15 Years
5, 10, 15, 20, 25, Pay till 60 Years
+ Show 5 more
Notes

1- Beshak Ratings data was last updated in September 2023.

2- All data was sourced from public disclosures (FY 2023-2024, Q1 and FY 2022-23, Q4), insurer websites, and the IRDAI website. Except Claim Amount Settlement Ratio, for which the data was taken from the IRDAI Annual Report 2021-22.

3- Only features that are currently available for purchase online were considered when calculating the Beshak Ratings.

4- In the Premium Ratings, we do not display premium amounts - instead, we show the product's relative pricing compared to the median.

5- Premium for all plans is calculated for the following profile: 30-year-old, non-smoker, married male, for a sum assured of INR 1 Crore, up to the age of 65 years, paying annual premiums, till the end of the policy. Except for these plans:

  ・Bajaj Allianz Life Diabetic Term Plan Sub 8 HbA1c - Premium is calculated for a 30-year-old, non-smoker, married male, having Type 2 diabetes, with HbA1c level between 6.5 to 7, for a sum assured of INR 1 Crore, up to the age of 55 years, paying annual premiums for 25 years. 

  ・IndiaFirstLife Guaranteed Protection Plus Plan - Premium is calculated for a 30-year-old, non-smoker, married male, for a sum assured of INR 1 Crore, up to the age of 75 years, paying annual premiums for 40 years. 

  ・TATA AIA Maha Raksha Supreme - Premium is calculated for a 30-year-old, non-smoker, married male, for a sum assured of INR 2 Crore, up to the age of 65 years, paying annual premiums, till the end of the policy. 

6- The overall ratings do not include the premium rating. This is because we believe that the affordability of premiums is a personal thing. Something that seems unaffordable or expensive to one person could seem cheap and affordable to another, regardless of their income. We leave it up to our users to decide whether the price they pay seems reasonable for the features they receive.

7- The Response time on Twitter (Beta) was calculated using a sample set of tweets from February to August 2023 - (Analyzed in September 2023).

8- Claims Experience was assessed based on an audit of various processes and facilities offered by the insurers, during claim settlement.

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Compare PNB MetLife Aajeevan Suraksha Plan and Canara HSBC iSelect Smart360

Claims Track Record:

PNB MetLife Aajeevan Suraksha Plan

PNB Metlife Insurance Company has settled 99.70% of their claims within 30 days. Their claim settlement ratio is 99.06% and their claim amount settlement ratio is 93.35%. They have an online claim tracking system and a dedicated toll-free for claims service. However, they have a few downsides. PNB Metlife Insurance Company does not provide a personal relationship manager or home pick-up service for claims. And, they have a moderately long claim form as well. Also, they have received a higher number of claim-related complaints compared to other insurers.

Canara HSBC iSelect Smart360

Canara HSBC OBC Company has settled 100% of their claims in less than 30 days. It is estimated that Canara HSBC OBC Company’s claim settlement ratio is 99.01%, while their claim amount settlement ratio is 96.42%. Additionally, they have an online tracking system for claims, a personal relationship manager for claims, a dedicated toll-free claims service, and a short claim form. On the flip side, they don't offer home pick-up of claims. And, they also have a higher number of claim-related complaints compared to other insurers.


 

Service Experience:

PNB MetLife Aajeevan Suraksha Plan

You can contact PNB Metlife Insurance Company via their toll-free telephone number or Twitter. Based on our research, we found that both their Twitter and toll-free number responses were slow, compared to other insurers. So, you and your family may not get timely help in case of queries, concerns, etc.

Canara HSBC iSelect Smart360

Customers can reach Canara HSBC OBC Company via their toll-free telephone number and Twitter. Based on our research, we found that their Twitter response rate and toll-free service was average, compared to other insurers. This means you or your family are unlikely to get a quick response if you raise any questions or concerns on Twitter.

Product Benefits:

PNB MetLife Aajeevan Suraksha Plan

PNB Metlife Aajeevan Suraksha Plan offers various customization options. It offers a lifetime cover up to 99 years with various limited payment options - 5, 10 and 15 years. The premium can be paid monthly, quarterly, half-yearly, or annually. You can choose between various claim payout options, including a lump sum option, monthly instalments option, and a combination of both. However, it doesn’t provide an increasing cover feature. The PNB Metlife Aajeevan Suraksha Plan offers 2 riders - Critical Illness Rider and Accidental Death Benefit Rider. These are optional add-ons that you can include in your base policy to widen your coverage.

Canara HSBC iSelect Smart360

A variety of customization options are available with Canara HSBC iSelect Smart 360 Plan. It offers you an increasing cover option in which your coverage by 5% every year until your base policy cover doubles. It is important to note that coverage increases from the second year onwards. Canara HSBC iSelect Smart 360 Plan offers a life cover up to the age of 99 with several limited payment options for 5, 10, 15, 20, 25, pay till 60 years with premiums payable on a monthly, quarterly, half-yearly, or annual basis. Claim payout options include a one-time lump sum option, monthly instalment option, and a combination of both. Canara HSBC iSelect Smart 360 Plan offers a Critical Illness Rider, Waiver of Premium Rider for Critical Illness Rider, Waiver of Premium for Accidental Disability Rider, and an Accidental Death Benefit Rider.

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