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SUD Life Protect Shield Plus vs Max Life Smart Secure Plus

How we score
beshak-icon star
beshak-icon star
01 Claims Experience
% of claims settled in less than 30 days
Reflects on the speed of settling valid claims
% of Complaints received on overall claims
% customers unhappy with claims experience
How complex is the Claim Form?
The longer, the more hassles during claims
Moderately Long
Moderately long
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02 Customer Service
Response time on Toll-Free BETA
How long does it take for the caller to connect with an customer service agent over toll-free?
Response time on Twitter BETA
How quickly does a user get a response on complaint Tweets?
% of Complaints received for after-sales service
% customers unhappy with after-sales service
03 product benefits
Increasing Cover
Cover starts increasing from
cross red
2nd Year onwards
How much can the cover increase every year?
cross red
Cover can increase up to
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2x of base cover
Claim Payout Customization
Options for claim payout
Options available to customize claim payment to your nominee
One time payout option
One time payout option
Premium Payment Customizations
Payment modes available to pay the premium
Frequency in which you can pay premium - monthly, yearly installments?
Monthly, Quarterly, Half Yearly, Yearly
Monthly, Quarterly, Half-Yearly, Yearly
Options to pay off premiums before maturity age
Types of Limited pay options available
5, 7, 10, 12, 15 Years
5, 10, 15, Pay till 60 Years
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1- Beshak Ratings data was last updated in September 2023.

2- All data was sourced from public disclosures (FY 2023-2024, Q1 and FY 2022-23, Q4), insurer websites, and the IRDAI website. Except Claim Amount Settlement Ratio, for which the data was taken from the IRDAI Annual Report 2021-22.

3- Only features that are currently available for purchase online were considered when calculating the Beshak Ratings.

4- In the Premium Ratings, we do not display premium amounts - instead, we show the product's relative pricing compared to the median.

5- Premium for all plans is calculated for the following profile: 30-year-old, non-smoker, married male, for a sum assured of INR 1 Crore, up to the age of 65 years, paying annual premiums, till the end of the policy. Except for these plans:

  ・Bajaj Allianz Life Diabetic Term Plan Sub 8 HbA1c - Premium is calculated for a 30-year-old, non-smoker, married male, having Type 2 diabetes, with HbA1c level between 6.5 to 7, for a sum assured of INR 1 Crore, up to the age of 55 years, paying annual premiums for 25 years. 

  ・IndiaFirstLife Guaranteed Protection Plus Plan - Premium is calculated for a 30-year-old, non-smoker, married male, for a sum assured of INR 1 Crore, up to the age of 75 years, paying annual premiums for 40 years. 

  ・TATA AIA Maha Raksha Supreme - Premium is calculated for a 30-year-old, non-smoker, married male, for a sum assured of INR 2 Crore, up to the age of 65 years, paying annual premiums, till the end of the policy. 

6- The overall ratings do not include the premium rating. This is because we believe that the affordability of premiums is a personal thing. Something that seems unaffordable or expensive to one person could seem cheap and affordable to another, regardless of their income. We leave it up to our users to decide whether the price they pay seems reasonable for the features they receive.

7- The Response time on Twitter (Beta) was calculated using a sample set of tweets from February to August 2023 - (Analyzed in September 2023).

8- Claims Experience was assessed based on an audit of various processes and facilities offered by the insurers, during claim settlement.

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Compare SUD Life Protect Shield Plus and Max Life Smart Secure Plus

Claims Track Record:

SUD Life Protect Shield Plus

SUD Life Insurance Company has settled 88.65% of claims within 30 days and they have a higher number of claim-related complaints. Their claim settlement ratio is 96.07%, while the claim amount settlement ratio stands at approximately 91.41%. They offer the convenience of online claim tracking and a dedicated toll-free helpline for claims. However, SUD Life Insurance Company does not provide a personal relationship manager for claims and home pick-up service for claims documentation. It also has a moderately lengthy claim form.

Max Life Smart Secure Plus

Max Life Insurance Company holds an excellent track record with respect to both purchase and claim settlement experience. They have settled 99.92% of their claims in less than 30 days, with a relatively lesser number of claim complaints compared to other insurers. Max Life Insurance Company has a claim settlement ratio of 99.51%, and its claim amount settlement ratio is 96.71%. The plan provides online tracking of claims and a dedicated toll-free claims service. The insurer does not provide the benefit of a personal manager for claims. And the insurer does not provide a home pick-up of claims, unlike some other insurance companies. The claim form is moderately long.


Service Experience:

SUD Life Protect Shield Plus

You can reach out to SUD Life Insurance Company through their toll-free telephone number or Twitter. Our research suggests that the response rate on Twitter is average and the toll-free number is fast, compared to other insurers. So, you or your family can contact their toll-free number to get the necessary help promptly.

Max Life Smart Secure Plus

Max Life Insurance Company provides customer services via toll-free and Twitter. In our research, we found that both their Twitter and toll-free service were found to be mediocre, compared to other insurers. This situation could potentially suggest that both you and your family might encounter challenges when seeking assistance from their service team throughout your journey.

Product Benefits:

SUD Life Protect Shield Plus

SUD Life Protect Shield Plus provides a range of customization options. It offers coverage up to the age of 70, with limited payment options, including 5, 7, 10, 12, and 15 years. You can pay premiums monthly, quarterly, half-yearly, or annually. It offers the payout as a one-time lump sum. It's important to note that this policy does not come with an increasing cover feature and does not offer additional riders. 

Max Life Smart Secure Plus

The Max Life Smart Term Insurance Plus Plan provides competitive pricing and a range of customisation options. One notable advantage of this plan is the flexibility it offers by giving you the option to increase your cover by 5% annually until your base policy cover is doubled. This begins from the 2nd policy year onwards. The Max Life Smart Term Plus Plan offers a life cover with a duration that extends up to the age of 70 years. It gives you various Limited Pay options, including 5, 10, 15 years, and pay till 60 years. The plan offers one claim payout option - One-Time Lumpsum. To enhance your coverage further, the Max Life Smart Term Plus Plan comes with several riders that can be added to the policy, like a Comprehensive Critical Illness Rider, an Accidental Death Benefit Rider, and a Waiver of Premium Rider (for both Critical Illness and Accidental Disability).

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