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Acko Platinum Health Insurance

Introduction to Acko Platinum Health Insurance

Acko Platinum Health Insurance is a health insurance policy offered by Acko General Insurance Company Limited. A health insurance plan protects you from unexpected medical expenses, which can be a significant financial burden. You can ensure that you and your family receive the required medical care without having to worry about the costs associated with it. Acko’s Platinum Health Insurance Plan is a robust, comprehensive health insurance plan that provides a host of benefits and features to meet all of your and your family’s healthcare needs.

Verdict: Acko Platinum Health Insurance

This plan hits the sweet spot with its affordable pricing, unique features and benefits. One of its standout features is the zero waiting period feature, where you won't have to serve any waiting periods for any disease/illness. The plan provides coverage for various expenses, including consumables, OPD expenses, etc. besides hospitalization-related costs. And, as per our research, the insurer has received a higher number of claim settlement and policy purchase complaints. This indicates that they have a poor track record with respect to both purchase and claims service.

Pros & Cons: Acko Platinum Health Insurance

  • arrow Fairly priced in comparison to other products in the market
  • arrow No restrictions on the type of hospital room you choose
  • arrow No waiting period for any disease/illness
  • arrow Monthly premium payment mode available
  • arrow Option to choose a sum insured of up to ₹10 Crores
  • arrow Sum insured increases automatically every year by a specific %
  • arrow Covers non-medical expenses or the cost of consumables such as gloves, oxygen masks, nebulization kits, etc.
  • arrow Covers outpatient department costs, such as medications, tests, consultations, etc.
  • arrow Received higher number of complaints during policy purchase compared to other insurers
  • arrow Received higher number of complaints on claim settlement compared to other insurers
  • arrow Our study observed their responses on Twitter to be relatively slower than other insurers

Specific Exclusions: Acko Platinum Health Insurance

01 Treatment related to intentional self inflicted Injury or attempted suicide by any means
02 Treatment related to HIV and AIDS, whether or not sexually transmitted
03 Screening, prevention and treatment for sexually related infection or disease (other than HIV / AIDS)
04 Use of radio frequency unless approved in advance in writing
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About Acko General Insurance Company Limited

Acko General Insurance Company Limited logo

Acko General Insurance Company Limited, established as a digital-first insurance company in India, offers a wide array of insurance products to cater to the diverse needs of its customers. The company’s offerings include health insurance, car insurance, bike insurance, travel insurance, among others. It was founded in 2016 and is headquartered in Bengaluru. Mr. Sanjeev Srinivasan is the company's CEO and MD.

Founded in
JV Partners
Turnover (GWP)
236.76 Crores
Number of Policies
Number of Claims

Detailed Product Specs: Acko Platinum Health Insurance

Claims Experience advisor
Customer Service advisor
Product Benefits (10L Sum Insured) advisor
Limits and Exclusions advisor
% of claims settled in less than 30 days
Reflects on the speed of settling valid claims
% of Complaints received on overall claims
% customers unhappy with claims experience
Claims Incurred Ratio
Claim Settlement Ratio (No. of claims)
What % of the claims received were paid?
No. of Cashless Hospitals

  1. The health insurance data was last updated in June 2023. All data has been sourced from product brochures, policy wordings, prospectus, public disclosures (Q1, FY 2023-2024), IRDAI annual report (2021-22), insurer websites, and the IRDAI website. 
  2. For now, we have considered the most comprehensive plans from leading insurance companies. We will keep updating the product pages with new plans in the coming days.
  3. We have rated only those plans that can be serviced by individual advisors. This is because of our strong belief that health insurance customers need professional assistance from individual advisors before and after purchase. We do not recommend and hence do not rate direct-to-customer health insurance plans or plans where there aren't enough advisors available to service. 
  4. Affordability assessment of plans: 
    • The affordability of comprehensive plans is assessed using premiums for a family of two adults (30 years old) and one child (1 year old) residing in Zone 1 opting for a cover of ₹10 Lakhs. And, the premiums are as of 31st June 2023.
    • The affordability of Care Freedom Plan is assessed using premiums for a 30-year-old male residing in Zone 1 opting for a cover of ₹5 Lakhs. And, the premiums are as of 31st June 2023.
  5. The product benefits section is based on a sum insured of ₹10 Lakhs and only highlights the top benefits and features of health insurance plans. 
  6. Only those hidden and special conditions that apply to the benefits and features we have considered are included in the product pages. 
  7. The product pages only include the most significant specific exclusions under each plan.
  8. The product pages do not include any generic terms, conditions, or exclusions (those that are the same and apply to all health insurance plans).
  9. If the policy wording, brochure, or prospectus state that a benefit/feature is available with a specific plan but it is not available online when generating the premium quote, we have not considered that benefit/feature to be available with the plan.
  10. The response time on Twitter (Beta) was calculated using a sample set of tweets from April, May, and June 2022 (analyzed in August, September, and October 2022). 
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