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Introduction to Chola MS Flexi Health

Chola Flexi Health Insurance is a health insurance policy offered by Cholamandalam MS General Insurance Company Limited. A health insurance plan protects you from unexpected medical expenses, which can be a significant financial burden. You can ensure that you and your family receive the required medical care without having to worry about the costs associated with it. Chola MS’s Flexi Health Insurance Plan is a robust, comprehensive health insurance plan that provides a host of benefits and features to meet all of your and your family’s healthcare needs.

Verdict: Chola MS Flexi Health

This plan is a cost-effective option compared to other products in the market, making it budget-friendly. One of its advantages is the option to pay premiums on a monthly basis, a feature not commonly found in many other plans. However, it's important to note that while it covers hospitalization and related expenses, it does not offer comprehensive coverage. Additionally, based on our research, the insurer has relatively fewer complaints related to policy purchases but a higher number of claim settlement complaints.

Pros & Cons: Chola MS Flexi Health

  • arrow Cheaper than other products in the market
  • arrow No restrictions on the type of hospital room you choose
  • arrow Monthly premium payment mode available
  • arrow Received fewer complaints during policy purchase compared to other insurers
  • arrow Received higher number of complaints on claim settlement compared to other insurers
  • arrow Our study observed their responses on Twitter to be relatively slower than other insurers

Specific Exclusions: Chola MS Flexi Health

01 Injury or disease due to war, invasion, act of foreign enemy, and warlike operations
02 Treatment related to intentional self inflicted Injury or attempted suicide by any means
03 Injury or illness directly or indirectly due to nuclear emissions
04 Circumcision unless necessary for treating a disease or injury
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About Cholamandalam MS General Insurance Company Limited

Cholamandalam MS General Insurance Company Limited  logo

Cholamandalam MS General Insurance Company Limited is a joint venture between Murugappa Group and Mitsui Sumitomo Insurance Company Limited, Japan. It offers a wide range of insurance products like motor insurance, health insurance, property insurance, accident insurance, liability insurance, marine insurance, travel insurance, crop insurance, etc. for individuals and corporates. It was founded in 2001 and is headquartered in Chennai, Tamil Nadu. V. Suryanarayanan is the company's CEO and MD.

Founded in
JV Partners
Murugappa Group and Mitsui Sumitomo Insurance Company Limited
Turnover (GWP)
184.46 Crores
Number of Policies
Number of Claims

Detailed Product Specs: Chola MS Flexi Health

Claims Experience advisor
Customer Service advisor
Product Benefits (10L Sum Insured) advisor
Limits and Exclusions advisor
% of claims settled in less than 30 days
Reflects on the speed of settling valid claims
% of Complaints received on overall claims
% customers unhappy with claims experience
Claims Incurred Ratio
Claim Settlement Ratio (No. of claims)
What % of the claims received were paid?
No. of Cashless Hospitals

  1. The health insurance data was last updated in June 2023. All data has been sourced from product brochures, policy wordings, prospectus, public disclosures (Q1, FY 2023-2024), IRDAI annual report (2021-22), insurer websites, and the IRDAI website. 
  2. For now, we have considered the most comprehensive plans from leading insurance companies. We will keep updating the product pages with new plans in the coming days.
  3. We have rated only those plans that can be serviced by individual advisors. This is because of our strong belief that health insurance customers need professional assistance from individual advisors before and after purchase. We do not recommend and hence do not rate direct-to-customer health insurance plans or plans where there aren't enough advisors available to service. 
  4. Affordability assessment of plans: 
    • The affordability of comprehensive plans is assessed using premiums for a family of two adults (30 years old) and one child (1 year old) residing in Zone 1 opting for a cover of ₹10 Lakhs. And, the premiums are as of 31st June 2023.
    • The affordability of Care Freedom Plan is assessed using premiums for a 30-year-old male residing in Zone 1 opting for a cover of ₹5 Lakhs. And, the premiums are as of 31st June 2023.
  5. The product benefits section is based on a sum insured of ₹10 Lakhs and only highlights the top benefits and features of health insurance plans. 
  6. Only those hidden and special conditions that apply to the benefits and features we have considered are included in the product pages. 
  7. The product pages only include the most significant specific exclusions under each plan.
  8. The product pages do not include any generic terms, conditions, or exclusions (those that are the same and apply to all health insurance plans).
  9. If the policy wording, brochure, or prospectus state that a benefit/feature is available with a specific plan but it is not available online when generating the premium quote, we have not considered that benefit/feature to be available with the plan.
  10. The response time on Twitter (Beta) was calculated using a sample set of tweets from April, May, and June 2022 (analyzed in August, September, and October 2022). 
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