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Star Health Assure

beshak-icon star
3.98/ 5
Claims Experience:
4.2
4.2/5
Customer Service:
2.9
2.89/5
Product Benefits:
4.8
4.75/5

Introduction to Star Health Assure

Star Health Assure is a health insurance policy offered by Star Health and Allied Insurance Company Limited. Health insurance is a type of insurance policy that covers hospitalization expenses incurred for any illness, accident, or injury. It acts as a protective shield for savings and healthcare, so you and your family can live a happy, fulfilling life. With Star Health’s Assure Plan, you can get amazing features to meet all of your and your family’s healthcare needs.

beshak ratings
INDIA’S FIRST UNBIASED, CONFLICT-FREE INSURANCE RATING
Verdict: Star Health Assure

This health insurance plan is a good option to consider with several treatment and other expenses covered. The plan covers maternity and infertility treatment expenses as well as the cost of consumable items in addition to covering hospitalization and related expenses. On the flip side, however, it doesn't allow you to pay your premiums on a monthly basis. Additionally, our research suggests that the insurer has received a higher number of claim settlement as well as policy purchase complaints. This means that they have a poor track record in terms of both purchase and claims service experience.

Pros & Cons: Star Health Assure

  • arrow Fairly priced in comparison to other products in the market
  • arrow Covers expenses associated with pregnancy
  • arrow Covers non-medical expenses or the cost of consumables such as gloves, oxygen masks, nebulization kits, etc.
  • arrow Covers expenses related to infertility treatment
  • arrow Limitations on the type of hospital room you choose
  • arrow Monthly premium payment mode not available
  • arrow Received higher number of complaints during policy purchase compared to other insurers
  • arrow Received higher number of complaints on claim settlement compared to other insurers
  • arrow Our study observed their responses on Twitter to be relatively slower than other insurers

Specific Exclusions: Star Health Assure

01 Circumcision unless necessary for treating a disease or injury
02 Treatment related to external birth diseases, defects or anomalies
03 Convalescence, general debility, run-down condition, Nutritional deficiency states
04 Treatment related to intentional self inflicted Injury
+ Show 6 more

Special Conditions: Star Health Assure

01 Under Organ Donor Cover, expenses for treating complications in a Donor's surgery are covered
02 Under Organ Donor Cover, additional cover over sum insured is available


About Star Health and Allied Insurance Company Limited

Star Health and Allied Insurance Company Limited logo

Star Health and Allied Insurance Company Limited is India’s first Standalone Health Insurance provider. The company offers products that cater to everybody, be it individuals, families, or corporations. It was founded in 2006 and is headquartered in Tamil Nadu, Chennai. Mr. V. Jagannathan is the company's chairman and CEO.

Founded in
2006
JV Partners
-
Turnover (GWP)
3268.54 Crores
Number of Policies
17,01,565
Number of Claims
4,70,803

Detailed Product Specs: Star Health Assure

Claims Experience 4.2/5 star green
Customer Service 2.89/5 star green
Product Benefits (10L Sum Insured) 4.75/5 star green
Limits and Exclusions advisor
% of claims settled in less than 30 days
Reflects on the speed of settling valid claims
95.22%
% of Complaints received on overall claims
% customers unhappy with claims experience
0.72%
Claims Incurred Ratio
65.41%
Claim Settlement Ratio (No. of claims)
What % of the claims received were paid?
61.98%
No. of Cashless Hospitals
14,000+

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Notes

1- The health insurance data was last updated in September 2023. All data has been sourced from product brochures, policy wordings, prospectus, public disclosures (Q1, FY 2023-2024), insurer websites, and the IRDAI website. 

2- The Claims Settlement Ratio data is taken from NL-37, insurer public disclosures (Q1, FY 2023-2024). It is calculated by dividing the number of claims settled by the sum of claims outstanding at the beginning of the year and claims reported during the year.

3- The data related to claim complaints and policy purchase complaints is taken from NL-45, insurer public disclosures (Q1, FY 2023-2024).

4- The Solvency Ratio data is taken from NL-26, insurer public disclosures (Q1, FY 2023-2024).

5- The data related to claims settled within 30 days is taken from NL-39, insurer public disclosures (Q1, FY 2023-2024).

6- The Claims Incurred Ratio data is taken from NL-4 and NL-5, insurer public disclosures (Q1, FY 2023-2024). It is calculated by dividing the Net Claims Incurred by the Net Earned Premium.

7- For now, we have considered the most comprehensive plans from leading insurance companies. We will keep updating the product pages with new plans in the coming days.

8- We have rated only those plans that can be serviced by individual advisors. This is because of our strong belief that health insurance customers need professional assistance from individual advisors before and after purchase. We do not recommend and hence do not rate direct-to-customer health insurance plans or plans where there aren't enough advisors available to service. 

9- Affordability assessment of plans: 

  ・The affordability of comprehensive plans is assessed using premiums for a family of two adults (30 years old) and one child (1 year old) residing in Zone 1 opting for a cover of ₹10 Lakhs. And, the premiums are as of 30th September 2023.

  ・The affordability of Care Freedom Plan is assessed using premiums for a 30-year-old male residing in Zone 1 opting for a cover of ₹5 Lakhs. And, the premiums are as of 30th September 2023.

10- The product benefits section is based on a sum insured of ₹10 Lakhs and only highlights the top benefits and features of health insurance plans. 

11- Only those hidden and special conditions that apply to the benefits and features we have considered are included on the product pages. 

12- The product pages only include the most significant specific exclusions under each plan.

13- The product pages do not include any generic terms, conditions, or exclusions (those that are the same and apply to all health insurance plans).

14- If the policy wording, brochure, or prospectus states that a benefit/feature is available with a specific plan but it is not available online when generating the premium quote, we have not considered that benefit/feature to be available with the plan.

15- The response time on Twitter (Beta) was calculated using a sample set of tweets from February 2023 to August 2023 (analyzed in September 2023).

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