India First Life e-Term logo

India First Life e-Term

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2.9/ 5
How we score
beshak ratings
INDIA’S FIRST UNBIASED, CONFLICT-FREE INSURANCE RATING
Overall Verdict

This product is the one of the cheapest plans in the market. However, this plan doesn’t allow you to choose any customizations such as increasing covers or limited pay. Also, the critical illness rider is an accelerated one (paid as an advance from the base cover). Further, the insurer has a poor track record with respect to both purchase and claims service experience.

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Pros
  • Much cheaper than other products in the market
  • Our study observed their responses on Twitter to be relatively quicker than other insurers
Cons
  • Doesn't offer the option to automatically increase your claim amount, with time
  • No Limited Pay option available, to speed up payments
  • The Critical Illness rider is not an additional cover, it pays out from the life cover amount
  • Not many options to customize claim payouts
  • Received higher number of complaints on purchase process compared to other insurers
  • Received higher number of complaints on claim settlement compared to other insurers
Detailed Review
Claims Experience 3.4/5 star green
Customer Service 2.9/5 star green
Product Benefits 1.5/5 star green
% of claims settled in less than 30 days
Reflects on the speed of settling valid claims
94.14%
% of Complaints received on overall claims
% customers unhappy with claims experience
0.2%
How complex is the Claim Form?
The longer, the more hassles during claims
Moderately Long
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